Pre-Christmas Delivery Cut Off
East coast metro areas — Midnight, 17th December | All other areas — Midnight, 15th December | Pick-Up — 5pm, 24th December



Damage or Breakage Policy

Any breakage during shipping must be reported within 5 days to or (+61) 3 9690 0001. We will make every

endeavour to replace the product as purchased or offer an alternative if the product is no longer available. If no suitable

alternative can be agreed upon, a store credit will be offered.


Exchange/Refund Policy

Made in Japan does not offer refunds for incorrect product choice. We are, however, bound by the Consumer Affairs Victoria

Fair Trading regulations for product exchange and refund.


Refunds are only given within 7 days of purchase where products are faulty, wrongly described or different from a sample shown.

In all other cases, an exchange or store credit will be offered. A copy of the original invoice/receipt will be required for all refunds or



Made in Japan is not responsible for any damage that may occur when returning goods for exchange or refund. We strongly

recommend you pack the goods well and ship with a trusted service. Please note shipping costs are non-refundable.


Online sale specials cannot be exchanged.